Welcome to the Help Center for the Statewide California Office Supply Contract. To access any Help feature,
click on the links below or the drop down boxes.
Address: 383 Diablo Rd # 200, Danville, CA 94526-3453
E-mail:
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Telephone: 800-573-6674
Fax: 800-573-5351
Web: http://www.calnosi.com
Simply click here. It will take you to our New Account Sign-Up Form. Complete the form online and submit. You will receive a log-in name and password within two business days.
Or Click on Online Ordering tab. Scroll down drop down box to New Account Sign-Up Form and complete the form online and submit.
Or download a hard-copy of the New Account Sign-Up Form.pdf and submit through mail or fax.
Click here
Go to Registered Users - Login on left side of home page or click here to go to order.calnosi.com.
Your username is your e-mail address. If you need to request your password click on “Forgot your username or password? ” on the order.calnosi.com log-in page. A temporary password will be emailed to you.
All invoices will be USPS mailed to the Billing address.
After you have logged in, go to the My Account tab and locate your original order. Once your order appears, hover your mouse over the associated NSO number and click "request a return". A pre-populated form will allow you to indicate the item and reason for your return. Within 24 hours after submittal you will receive a response with instructions for package pickup.
All returned items will be verified when received by the NOSi warehouse. Once received, credit will be issued on the ordering Cal Card and a Credit Memo emailed. The credit memo will remain open until payment of the original invoice occurs. When an invoice is paid less the credit amount, the Credit Memo will be applied to the open balance. If the purchase order is paid in full, a refund check will be issued.
If you receive a partial shipment, immediately contact Customer Service This e-mail address is being protected from spambots. You need JavaScript enabled to view it to notify us of the missing item(s) .
When you place an order, if we are out of stock, you will be informed through the “Order Acknowledgement / Shipping Notification” email. If the item has not been shipped within 24 hours, you will be sent a separate email asking if you would like to cancel that item or wait until the item is back in stock. If you choose to wait for the item, it will automatically ship to you when the item becomes available. An exact date of shipment cannot be offered.
You can add new shipping addresses at time of check out in Step 1.
State agencies should contact their procurement Supervisor for Billing Codes. Local agencies need to review the Contract User Instructions for obtaining codes.
Only contract items can be ordered. Refer to your purchasing department regarding procedures for ordering non contract items.
Go to Online Ordering tab and drop down to Register as a Guest.
The PCRC is listed on every recycled product, both in the online catalog and in the hardcopy catalog.
A pop up comes up when an item is added to the shopping cart. The total dollar amount located next to the shopping cart also changes.
In the shopping cart, click on update cart at the bottom of the page.
Go to SEARCH box and enter a basic description or keyword (ex. Classification folders, end tab). On the left hand side of the page, it will allow you to search by attributes (manufacturer, etc.)
To pay by credit card after an order has already been processed with method of bill me, please contact our Cash Application Team at 855-399-5335 between 6am and 3pm PT. Please have your invoice handy to accelerate the process.